The ArenimTel system allows you to make your helpdesk and registeration of orders more efficient:
- Communication with customers can be much more effective if agents have a script for each specific topic. Having a list of frequently asked questions and their likely answers in hand can not only speed up the process, but also ensures that the agent has as detailed information as possible.
- In case of a new call by using the “Screen pop” function, caller's details are pulled from the CRM database and displayed on the agent's screen immediately, as well as partially filled out order registering or issue reporting forms.
- Our service availability is 99.99%, which we maintain with two data centers in Europe. Lost calls and customer service downtime are technically unknown to us.
- The efficiency of the customer care can be easily tracked real-time on a customized dashboard.